FAQ
Frequently Asked Questions
Orders
How do I place an order?
Simply browse our collections, choose your favorite items, and add them to your cart. When you're ready, proceed to checkout and complete your purchase securely online.
Can I change or cancel my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. We’ll do our best to help, but once an order has been processed, changes or cancellations may no longer be possible.
How do I know if my order was placed successfully?
After your order is placed, you’ll receive a confirmation email with your order details.
Can I track my order?
Yes. Once your order has been processed and shipped, tracking information will be sent to your email.
Shipping
Where do you ship?
We currently ship within the United States.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 3–7 business days depending on the product and destination.
Do you offer free shipping?
Free shipping may be available on qualifying orders or during select promotions. Please check checkout for the latest shipping options.
Why did my order arrive in separate packages?
Some orders may ship separately depending on the products, packaging, or fulfillment location. If this happens, you’ll receive tracking details for each shipment.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery. Items must be unused and returned in their original condition and packaging.
How do I start a return?
To request a return, please email us at support@toyfunv.shop
with your order number and reason for return.
Are return shipping costs covered?
Return shipping costs are generally the customer’s responsibility unless the item arrived damaged or incorrect.
What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and photos if possible, and we’ll review the issue as quickly as possible.
Products
What types of products do you offer?
We offer curated pet toys, beds, and everyday comfort essentials for dogs and cats.
Are your products suitable for both dogs and cats?
Some products are designed specifically for dogs or cats, while others may be suitable for both. Please review the product description before purchasing.
How do I choose the right product for my pet?
We recommend checking the product description, size information, and suggested use on each product page. If you’re unsure, feel free to contact us before ordering.
Do colors or styles vary?
Some items may vary slightly in color, style, or appearance depending on the product or screen display.
Support
How can I contact you?
You can reach us by email at qlytton.suzanneo1rfm@aol.com
or by phone at (305) 293-0194.
What are your customer support hours?
Our customer support hours are Monday through Friday, 9:00 AM – 6:00 PM (EST).
How quickly will I receive a reply?
We do our best to respond within 24–48 business hours.
Can I contact you before placing an order?
Yes. If you have any questions about a product before ordering, feel free to contact us and we’ll be happy to help.